Virtual world business is growing lately. More businessmen turn to the world of the internet because of the ease which it has been served. One of them is a very broad marketing network. Only with one website, we can market our products to foreign countries. In addition we are also not required to build a physical store that takes up much of the cost for maintenance. We just have to keep the websites we manage are able to operate for 24 hours without interruption.
Are you one of the online business owners who rely on its activities through cyberspace? If yes then creating a website or blog is the right solution to accelerate business success on the internet. From the many factors that influence our success in business with internet, hosting issues cannot be ignored, even it is very mandatory to know the quality of hosting that we use.
We can use free hosting that is served by a number of service providers but unfortunately the quality and facilities provided are usually not able to surpass the paid hosting. Hosting used will contribute to the credibility of a blog. Many consumers doubted the existence of a business website using free hosting.
Ignoring the quality of hosting that we use is same with disposing of prospective buyers who want to purchase the products that we offer. Therefore let‘s learn 7 marks of a decent hosting company we use and rely on to be more successful in running the business. The seven criteria are as follows:
- Rarely down
- Giving costumers’ right
- Willing to accept customer complaints
- Give warning before discontinuing services
- Offer a clear price
- Care and consistent to customers
It is disappointing if we use the hosting services which are down each day. There are many disadvantages that will be gain when the website could not be accessed because of server problems. We have struggled to do optimization, get traffic from the search engines and have managed to put the site on the top searches, but when the site was clicked by potential buyers, our site is not active or down again. It loses the hard efforts we have done, because it can be ascertained that prospective buyers will directly switch to competitor’s website. Then if we want to judge how good hosting company, always check whether the server is often down or not, if it is stable and resilient, we can use the service.
Do not carelessly rent hosting, but choose companies that have legality. If we buy from a reseller, then ask its company before making a decision to buy. Thoroughness and accuracy in selecting a hosting issue is absolutely necessary, we must acknowledge that not all hosting companies have their own company, partly is a reseller, both in small and large scale. If we want to purchase a hosting service then always check the legality of the business so that when things that you do not want happen, we can make an effort to defend our right. Business is a serious issue, not something seasonal; all of us should never lose data or files because the hosting company is not professional.
Giving costumers’ right
A Good hosting company will give a clear explanation about their costumers’ right. Before we buy a hosting then always read the requirements and conditions that exist in the hosting service we rent. This is much more important than the issue price has to offer. When we are not familiar with the terms that they charge, and in the future problems arise between customer and company then usually customer is hurt. Customers blame the host for the errors, while hosting party say that we must re-read ‘terms and conditions’ that apply. By reading the Terms of services in the hosting company, we will understand what right we can earn and what obligations must fulfill.
Willing to accept customer complaints
Never choose a hosting company that is very difficult to be reached. Before buying, it is better to collect data regarding the reputation of the company by reading reviews from other users. We can use a great forum which may have given more objective judgment in assessing how well they are when serving customers. A reliable company will be very easy to be contacted via telephone, chat, and promptly replying to emails from prospective buyers. From the many communication services that exist then we must always make sure if they are easily contacted by telephone, because some of the other tools have limitations that cannot be replaced by telephone.
Give warning before discontinuing services
Complaints from customers often arise when suddenly their chosen hosting package is terminated unilaterally by the company because it is judged to violate rules. A good company will always provide a warning before deleting the package. It must be admitted that some user abuse hosting services’ provisions, however, the company is not very wise to stop the service immediately because customers may not know if he had made a mistake. A good company will give a warning directly by phone or email.
Offer a clear price
Most hosting companies are losing customers because of they set unrealistic price. Prices have indeed become the authority of the company, but customers will be very disappointed when the price was fixed on the other hand there is no increase in service or value. The price may be set as high as possible but it must be accompanied with additional services that will delight customers, or the price is left as it is for retaining loyal customers.
Care and consistent to customers
A trusted hosting company will always concern with the issues faced customers. A hosting company which does not care to the costumers will not survive and cannot dominate the market hosting in a long period of time. They should continue to make improvements in accordance with the expectations of their customers. Friendliness, calmness and responsibility of the company will be really appreciated, whenever it could easily be contacted, whenever customers can deliver a complaint and ask them to fix the problem at hand.